FAQ
Why is a safe essential for my home or business?
Fire and theft represent a serious threat to both home and business. Statistics show that over the years chances of being burgled or the potential of a fire at your home or business are increasing at an alarming rate. It is crucial to be prepared.
Invest in a fire and theft resisting safe, and this will offer 2 forms of defence, the first
being the obvious fire protection, and the second providing a high resistance against theft and burglary.
Does a fire rated safe protect cash and valuables?
Yes. However we strongly recommend that you purchase a safe with a 1hr minimum fire rated certification as typically a safe with less fire rating than this may not provide adequate protection for paper or money in the event of a fire, and the safe should also have a certified cash
rating as this usually determines the value that is suggested to be stored in the safe overnight.
Can I store diskettes, data, media, photos or other sensitive items in my fire rated safe?
No. Data and media being CD's, disks, tapes etc need more protection
against heat, humidity, and moisture therefore must be stored in a Data
and Media Safe. These safes are specifically designed to protect such
items and are essential.
What is the different between a fire resisting safe and a theft resisting safe?
Fire resisting safes offer adequate protection for your paper documents
and even limited amounts of cash from heat and smoke, and against water
but they are generally constructed from very thin metal which can easily
be punctured or cut through with simple hand tools.
Theft
resisting safes are usually constructed of high strength barrier
material and utilises a list of security features that provides a
defence against theft and burglary with some having fire ratings.
Will you help me put my safe in place?
We can deliver and install your safe, or you can pick it up. We offer
door to door delivery via courier for safes under 40kgs and an inside
delivery service where we will take your safe into its location and
secure it in place. We strongly suggest that you opt for inside
delivery, especially if the safe will need to go upstairs or on a higher
floor that needs to be reinforced for its weight. If you are planning
on bolting down your safe, failure to get professional assistance could
damage it and render your safe useless.
What is a good fire rated safe to purchase for a high fire prone area?
Fire resisting safes are tested and approved to comply with stringent
test methods to certify the fire rating from 30 minutes to 1 hour, 2
hour, and 3 hour. We would suggest a certified fire safe with a 2 or 3
hour fire rating.
Do Keyless Combination locks and Electronic Digital locks provide the same level of security protection?
Superior quality combination locks and digital locks are certified to
comply with the highest security standards and both provide an excellent
level of protection.
Safe Maintenance and Servicing?
To ensure your safe continues to provide the highest level of security
protecting your valuables, cash and private documents, it is vital that a
routine maintenance and service is conducted at least once a year by
one of our professional and qualified safe technicians that have the
skill knowledge and expertise to provide a complete service based on
years of experience.
What will happen if the batteries go dead in the Electronic Digital lock?
Good quality Electronic Digital locks will trigger a low battery warning
by displaying repeated warning LED flashing lights combined with
audible alerts to remind users to replace the batteries well in advance.
This can be done quickly and easily, your confidential code will be
retained in the Electronic Digital locks memory, and when changing the
batteries you can continue to use your existing code.
Is it easy to change my safe combination code?
Your safe will come with quick and easy user friendly opening
instructions at time or purchase and this will guide you through
changing your safe code. If you have any questions please do not
hesitate to call or email one of our friendly safe consultants within
our technical support team.
What if I lose my safe combination entry code?
The best option is to contact one of our safe advisers in technical
support team who have the experience, skill and knowledge to provide
advice on how to open and reset a new combination so if you do misplace
your entry code combination we will recommend a suitable measure to
avoid re-occurrence.
How can I bolt down my safe securely
Most safes will come with anchoring bolt holes and fixing points, and we
strongly recommend you use them. The purpose of anchoring your safe
down will reduce unauthorised removal of your safe, and help prevent
against theft and burglary. Modern security safes are progressively
getting lighter due to advances in technology, this makes them quite
easy to carry especially smaller safes so without bolting and anchoring
to the floor, thieves can simply pick up the safe and walk away.
What are my warranties and guarantees on my safe?
When you purchase a safe from Safeguard Safes rest assure you have
chosen a premium quality safe. Should anything go wrong with your safe
you deserve assurance that the manufacturers will stand behind them
products. Manufacturers warranties will vary depending on time limits
and also vary between safe construction, and safe locking mechanisms.
Proof
of purchase is required to honour warranty. The warranty and guarantees
are that of the manufacturers, and we hold no liability towards
warranties but we will assist to have your issues attended to quickly.
What is your opinion on the purchase of a pre-used safe? Are they safe and secure?
A quality second hand safe that is purchased from a reputable company
can save you you hundreds or even thousands of dollars compared to a new
safe. Most have been fully serviced and are in a new condition, and
also come with a full warranty.
Often these safes are made of
superior quality, with security features and craftsmanship that are no
longer available in today's newer safes. Some of these pre-used safes
are like a small fortress providing a formidable defence against
burglary attack by protecting your cash, jewellery, documents and
valuables. Some safe companies will have you believe the integrity of
secondhand safes have been compromised for various reasons such as they
have been damaged or repaired, they are not working properly or they are
very old. You can rest assure that these high quality safes where made
with security, quality, and reliability in mind.
What are the cheap low cost safes really like for fire and theft protection?
Like everything, you get what you pay for. Most cheap, low cost
safes can look strong and secure to the unsuspected buyer but they
usually offer little or no fire and theft protection and are often
relied on to secure your cash and valuables. The majority offer no
professional certification for their fire and cash rating and are
constructed with very thin metal that can be quickly and easily cut open
or pryed open by simple hand cutting tools.
You will usually
store some of your most important items you own in the safe so make sure
you get expert safe advice from one of our skilled and knowledgeable
safe advisors that will help you select a safe that caters for your
level of requirements.
Do you have showrooms and warehouses where we can view the safes, and pick up also?
Safeguard Safes have actual showrooms and warehouses Australia wide
where you can view our safes. Please confirm with our safe sales team
for further details as some states do not carry all safe models.
Can I arrange to get my safe delivered and professionally installed in my home or business?
We offer a complete service Australia Wide Service. Our professional
safe technicians have the skill, knowledge and technique to provide a
full service, delivery and installation of your safe, and manoeuvre it
into its final position including bolting it down and if need be they
will educate you and your staff on how to operate the Digital and
Combination operating instructions. Ask about our extra discount that
applies on installation and delivery when you purchase a safe from us.
Safeguard Safes also offers a delivery service, please refer to our Shipping and Returns Page.
What size safe should I buy?
We always advise our customers to buy a bigger safe than you think. Some
of the most common feedback from our customers is "we had enough room
10 years ago", so also think of the value of the contents you may place
into the safe in the future.
You will normally have a safe for
many years so it is better to buy bigger now, and its important that you
determine the area inside the safe, and do not try to gauge it from the
front. The safes external dimensions look different from the inside and
the safes interior dimensions can differ considerably between different
brands.
Where should I put my safe?
There is not a best place for your home safe but because you will often
be accessing your safe regularly for items such as cash, jewellery,
documents etc frequently the safe should be installed in a convenient
place, a closet or a cupboard in the bedroom is a suitable.
A
business safe is generally installed in a place which is not visible to
the general public, whether this area is covered by security cameras as
an extra layer of security, it is up to the individual. We often advise
that a business safe be installed in a room with limited access and
where the door is locked and only authorised staff have access to the
room.
No matter where you decide to locate your home or business
safe, having it professionally installed is crucial to the security and
protection of your valuables.
Most commercial and personal safes have a UL Rating. What does this mean?
A UL rating is an Underwriters Laboratory rating. This means the safe
has been tested against various threats and given a rating of its
protection skills. Safes are normally tested and given a rating
according to their ability to withstand tools, torches and other kinds
of entrance attempts. If you are planning on storing high-value items,
this rating is important.
There is no such thing as a theftproof safe – only one that can resist it under pressure.
What is a Fire Rating?
Fire rated safes are given time (in minutes) that they can withstand
intense heat. This is for safes that store flammable items like
documents or electronics. A fire resistant safe will not necessarily be
theft resistant, and vice versa. Also, a data media fire resistant safe
will not be suitable for storing papers and a fire resistant paper safe
is not suitable for storing CDS, photos and negatives.
What kind of lock should I use?
Digital locks offer biometric access, can be used by multiple users,
provide a record of access and can be set to lock on a time delay.
Combination locks are less convenient to use but equally impenetrable.
No matter what you choose, you’ll be told how to change your code should
you forget it. We suggest that you select an uncommon code that isn’t
easy to guess and keep a record of it in another location. This way, if
you cannot reset your safe you won’t have to call out a technician.
Remember to keep your electric lock charged if it runs on battery power.