Privacy Policy

Last Updated: 6 September 2025

Introduction

Safeguard Safes Australasia Pty Ltd (“Safeguard Safes”, “we”, “our”, “us”) respects and protects the privacy of our customers, clients, and website visitors (“you”, “your”). We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which govern how we collect, use, store, and disclose personal information.

This Privacy Policy explains how we handle your personal data when you:

  • Visit our website at www.safeguardsafes.com.au or any related digital platforms
  • Contact us by phone, email, or in person
  • Purchase products or services from us
  • Interact with our team, marketing, or support channels

By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

We may update this policy periodically to reflect changes in law, technology, or our business practices. The “Last Updated” date above will always show the latest version.

Information We Collect

We only collect information that is necessary to provide our products and services or as required by law. Information we may collect includes:

Personal Information

  • Name, address, phone number, email address
  • Identification details when legally required (e.g. for firearms-related safe purchases)
  • Demographic information such as age, gender, occupation, or interests (if voluntarily provided)

Transaction & Financial Data

  • Payment details (processed securely via third-party gateways)
  • Order history, invoices, and purchase records

Website & Technical Data

  • IP address, device type, browser type, operating system, location data
  • Behavioural analytics: pages visited, time spent, referring pages
  • Cookies, pixels, and tracking technologies

Third-Party & Publicly Available Data

  • Data from third parties where you’ve given consent (e.g. couriers, payment providers)
  • Publicly available data as permitted by law

Sensitive Information

We do not generally collect sensitive information (e.g. health, race, religious beliefs) unless required for a specific service and with your explicit consent.

How We Use Your Information

  • To process orders, payments, deliveries, and returns
  • To provide after-sales support, warranties, and technical assistance
  • To respond to enquiries, complaints, or feedback
  • To verify identity where legally required
  • To send updates, promotions, or newsletters (with opt-out options)
  • To improve website functionality, security, and performance
  • To comply with legal and regulatory obligations

We may also use anonymised or aggregated data for reporting, trend analysis, or internal improvements.

Disclosure of Information

We may share your information with:

  • Service providers (e.g. couriers, payment gateways, IT support)
  • Regulatory bodies or law enforcement, where required by law
  • Business partners and affiliates (e.g. Chubb, CMI, Guardall) for product support
  • Analytics or advertising platforms (e.g. Google Analytics, Meta, AdRoll)

We do not sell or rent your personal information. In the event of a merger, acquisition, or sale, personal data may be transferred to the successor business entity.

International Data Transfers

Some of our third-party providers may store or process data overseas, including in the United States, Europe, or Asia. In such cases, we ensure safeguards are in place to meet APP requirements.

Cookies & Tracking Technologies

We use cookies, pixels, and analytics tools to:

  • Understand how our site is used
  • Improve performance and security
  • Deliver relevant advertising (e.g. remarketing)

You can disable cookies in your browser settings, though some site features may not function properly without them.

Security of Your Information

We implement strict administrative, technical, and physical safeguards to protect your personal information from unauthorised access, misuse, loss, or disclosure. While we use best-practice security measures, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Withdraw consent to marketing communications
  • Make a privacy complaint if you believe your rights have been breached

Requests can be made using the contact details below. We will respond within a reasonable timeframe, generally within 30 days.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is securely destroyed or anonymised.

Children’s Privacy

Our products and services are not directed at children under 16. We do not knowingly collect data from minors. If you believe such data has been collected, please contact us for prompt removal.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us:

Safeguard Safes Australasia Pty Ltd
📍 Address: 12 Longview Court, Thomastown, VIC, 3074
📞 Phone: 1300 764 971
📧 Email: admin-team@safeguardgroup.com.au

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).